Return and Refund Policy

Thank you for shopping at Black Maple Trading, operated through our website https://blackmapletrading.shop. This Return and Refund Policy applies to all products available in our store, including children’s t‑shirts, baby onesies, women’s t‑shirts, sweatshirts, hoodies, tote bags, mugs and hats.

Eligibility for Returns

You may submit a return request within 30 calendar days from the day you receive your delivered order. Any return request submitted after this 30‑day window will not be accepted. To qualify for return, all items must meet the following conditions:

• Apparel items must be unworn, unwashed, free of stains, odours, makeup or pet hair; all original tags and labels must remain attached.
• Accessories including tote bags, mugs and hats must be unused, without scratches, cracks or other visible damage, and kept in original packaging.
• Products must not be altered, modified or damaged by customer misuse.
• You must provide your valid order number as proof of purchase when submitting your return application.

Non‑Returnable Situations

The below‑mentioned scenarios are not eligible for return, refund or exchange:

• Items marked as Final‑Sale at checkout or product page.
• Custom‑printed or personalised products.
• Goods returned with obvious signs of use, washing or damage caused by customers.
• Return requests raised beyond the 30‑day return period.

Damaged, Defective or Incorrect Items

If you receive damaged, defective or wrong items from Black Maple Trading, please contact our support team via info@blackmapletrading.shop within 7 calendar days upon delivery. Kindly attach clear photos showing product defects, damage or wrong‑item issues together with your complete order number in your email. Once we verify the problem is caused by our side, we will arrange a full refund or a replacement product for you at no extra cost. We will guide you through the whole handling procedure by email.

How to Start a Return

1. Send your return application email to info@blackmapletrading.shop. Please write down your order number, item names and the reason for return inside the email content.
2. Our customer service team will review your application and send you detailed return instructions by email within 24‑48 working hours.
3. Please pack up the qualified items securely following our guidance. You are responsible for covering return‑shipping fees for returns caused by change‑of‑mind. Original delivery shipping charges are non‑refundable unless the return results from our error.
4. Send back your parcel and keep the shipping tracking receipt for your reference.

Refund Processing

After we receive and complete inspection for your returned goods, we will send you an email notification for approval or rejection of your refund. If your return gets approved, refund funds will be issued back to your original payment method within 5‑10 business days. Please note banks and payment service providers may need extra processing time to show the refund amount in your account, and this time frame is out of our control. Partial refund may apply if returned items have damage caused by customers.

Order Cancellation

You can apply for order cancellation only before your order gets fulfilled and shipped out. Once the parcel has been dispatched, cancellation requests will not be valid and you will need to follow our return procedure after receiving goods.

Exchanges

We support product exchanges only for defective, damaged or incorrectly‑shipped items. If you want to exchange for different size or style due to personal preference, please finish the return process and place a brand‑new order on https://blackmapletrading.shop.

Contact Information

Should you have any questions regarding our return and refund rules, feel free to reach us at info@blackmapletrading.shop. Our working‑hour reply target is within 48 hours. Messages sent on weekends and public holidays will be replied on the next business working day.