Shipping Policy

This Shipping Policy applies to all purchases made at Black Maple Trading via our official website https://blackmapletrading.shop. Our store supplies children’s t‑shirts, baby onesies, women’s t‑shirts, sweatshirts, hoodies, tote bags, mugs and hats. By placing an order on our website, you agree to the shipping terms laid out below. This document works alongside our Terms of Service, Return and Refund Policy and Privacy Policy published on our site footer. For shipping‑related enquiries, please email us at info@blackmapletrading.shop.

Order Processing

All submitted orders will enter processing within 1‑3 business days after successful payment confirmation. Business days exclude weekends and official public holidays. Orders received on weekends or public holidays will start processing on the next available business day. During peak shopping seasons, promotional sales or high‑volume order periods, processing timelines may be extended by several business days. If your order encounters significant unexpected delays, we will notify you by registered customer email. Please double‑check your shipping address carefully during checkout. Black Maple Trading shall not take responsibility for delivery failures, mis‑delivery or parcel loss caused by incomplete, incorrect or modified customer‑provided shipping addresses after order submission.

Shipping Fees & Free‑Shipping Benefit

Black Maple Trading provides free standard shipping for all eligible orders. No additional standard‑delivery shipping fee will be charged for qualified purchases at checkout. We do not require minimum‑order value to unlock our free‑standard‑shipping service. Express shipping upgrade service may be available for certain destinations at extra cost; relevant surcharges will be clearly displayed before you complete payment. Free‑shipping promotion only covers standard shipping service; express upgrade fees shall still be borne by customers if you select expedited delivery.

Estimated Delivery Timeframes

All delivery durations below are estimated timeframes calculated from the date your parcel leaves our facility, and these are not legally guaranteed delivery dates. Unavoidable delays may arise from logistics congestion, bad weather conditions, customs inspection or carrier‑related incidents out of our reasonable control.

• Domestic destinations: Estimated standard delivery takes 7‑15 business days after order dispatch.
• International destinations: Estimated standard delivery takes 10‑25 business days after order dispatch. Cross‑border shipments may face extended waiting periods due to local customs clearance procedures.

Shipment Tracking

Once your goods are packed and dispatched, we will send a shipment‑confirmation email containing your unique tracking number and tracking link to your order‑registered email inbox. Tracking information may take up to 48 hours to refresh and show movement status on carrier systems. If you cannot retrieve tracking updates after 48 hours, please write to info@blackmapletrading.shop for support.

Customs Duties, Import Taxes & Cross‑Border Rules

For international shipments, import duties, customs fees, VAT or other local import‑related taxes may be levied by the destination country’s customs authority. All such charges are the sole responsibility of the receiving customer. Black Maple Trading has no control over customs assessment standards and cannot pre‑calculate or prepay these import‑related costs. We suggest you consult your local customs office to learn about applicable import regulations before completing purchase. In rare cases, parcels could be detained or returned by local customs for compliance reasons. If goods are returned to us due to recipient‑related customs issues, customers will be accountable for associated return freight and administrative expenses.

Lost, Stolen or Damaged Parcels

If your tracking record shows delivered status but you have not received your package, please first check with neighbours, building management or local postal depot. Then contact our support team at info@blackmapletrading.shop with your full order number. We will assist you to launch an investigation with the logistics carrier. Claims for lost parcels must be submitted within 30 calendar days from the confirmed dispatch date. Claims submitted past this window will not be accepted. If items arrive visibly damaged upon receipt, please send clear photographs of outer packaging and defective goods to our support email within 7 calendar days of delivery so we can start resolution work in accordance with our Return and Refund Policy.

Shipping Restrictions

We reserve rights to suspend shipping services to regions affected by war, sanctions, natural disasters or severe logistics interruptions without prior notice. If your shipping address falls within temporarily unsupported zones, our customer service will reach out to discuss order cancellation or alternative solutions.

Combined & Split Shipments

Where inventory circumstances require, we may split one single customer order into multiple separate parcels. You will receive independent tracking numbers for each partial shipment. Split shipments still qualify for our free‑shipping offer and will not generate extra shipping charges for you.

Contact Information

Should you hold any questions or concerns regarding processing schedules, free‑shipping qualifications, tracking issues or cross‑border shipment matters, feel free to reach Black Maple Trading via email at info@blackmapletrading.shop. We aim to respond valid customer messages within 48 working hours. Emails arriving over weekends and public holidays will be processed on the next business day.